Training Participant Resources

   Conflict Management

  

        Recommended Books

Below is a brief description of the books, click on the pictures (right) for reviews and purchasing. 

 

Managing Disagreement Constructively: Conflict Management in Organizations  

How to diagnose potential conflict, prepare strategies to resolve it, and implement productive solutions.  Good book for employees at any level.

 

Crucial Confrontations

A researched based approach to dealing with difficult conversations in the workplace and personal life. Good book for employees at any level

 

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively

Definitive guide for dealing with organizational conflict.  Equips leadership to turn conflict into positive outcomes.

 

It’s Negotiable: A How to Handbook of Win/Win Tactics

An easy to read book with practical recommendations on how to be a better negotiator.  Recommended for everyone.

 

The Courageous Messenger: How to Speak up Successfully at Work

Communicate difficult messages with diplomacy.  Recommended for everyone.

 

Conflict In the Workplace Barchart

A quick reference sheet from Barcharts with answers to human resource issues faced on a daily basis in many companies.

 

Conflict Resolution Permachart

A quick reference sheet from Permachart to reduce conflict at work and personal relationships. 

  

                              

Recommended Movies and TV Shows

 

Anger Management (2003, Revolution Studios)  

This comedy portrays a supposedly even-tempered businessman (Adam Sandler) whose inability to manage conflict causes him to bottle his anger up.  It explodes due to a minor incident with a flight attendant on a commercial passenger plane, and this lands him in anger management therapy.  The doctor (Jack Nicholson) uses an unconventional approach of intensive therapy to expose the inner rage no one suspected Sandler’s character had. The premise of this movie is a great example how conflict avoidance and mismanagement can lead to emotional turmoil and regrettable behavior.

                     Netflix, Inc.                   Analyze This (1999, Village Roadside Pictures) 

This comedy is about a mobster seeking advice from a psychiatrist. A New York shrink (Billy Crystal), bored with his upscale but neurotic clientele, stumbles upon a relationship with a Mafia kingpin (Robert DeNiro). The shrink, intimidated but also fascinated, makes the mob boss his full time occupation. The mobster employs the feel-good, self-help jargon techniques he's learned to keep his pressing enemies at bay. Just when break-throughs are happening, an intense conflict between the two occurs due to miscommunication. Successful and unsuccessful conflict management strategies are demonstrated by DeNiro’s character when he deals with rival gangsters and a manipulative law enforcement agency.  

 

According to Jim (ABC)

 

This family oriented sitcom features Jim Belushi as a hilarious and somewhat self-serving husband of a patient, beautiful wife and the father of three talented kids.  His boyish bravado keeps his loving relationships in constant turmoil.  The happily married opposites demonstrate various conflict management strategies that sometimes work but more often are doomed to failure.  Fortunately their love and loyalty pulls them through to the next episode.

Recommended Web links  

 

A succinct summary of conflict styles and how to negotiate a resolution.         

Managing conflict as a mediators.

 

Managerial perspective on dealing with workplace conflict.

 

Detailed description of conflict styles with real life examples.

 

Borrow videos on numerous conflict topics from the state North Carolina Library.

 
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