Employee Development Topic - Conflict Management

Conflict is continually present in any workplace environment. It can either be constructive to the organization's success or it can be damaging to employee morale and business programs. The most common kind of workplace conflict is not always easily observed. Many people define conflict by describing sharp disagreements or use of harsh words. These actions are perceived as socially negative and are usually avoided at all costs, but that cost is more than what many realize. When conflict is completely avoided, communication barriers form, stereotypes develop, and the ability to make quality decisions is diminished. A confrontation does not need to contain personal insult and injury to the parties involved. This course demonstrates why and how we need to challenge each other, but more importantly how do it in a way that will help alleviate the stress of the confrontation, and work on developing a stable relationship.

Popular Learning Objectives:

•  Appreciate the value of constructive conflict
  
  
•  Explain why some perceived social expectations can be detrimental to teamwork
  
  
•  Analyze their usual approach to handling conflict
  
  
•  Evaluate workplace conflict issues and determine what is the best management strategy to handle it
  
  
•  Apply verbal techniques to mitigate a difficult conversation
  
  

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